What is changing?

Home State Bank is updating our digital banking platform. The convenient features you love in online and mobile banking will remain, and we’re looking forward to supplementing them with features you’ve been asking for, such as:

  • Seamless experience across all devices (online and mobile)
  • Enhanced features and functionality
  • And more! 

 

When is this happening?

October 8, 2025 at 9 a.m. is when we will launch the new online and mobile banking platform.

 

Why is Home State Bank upgrading?

We are committed to providing best-in-class products and services to our customers. We recognize that technology moves quickly and the needs of our customers along with it. The new platform will allow Home State to add new products and services quickly and easily while also providing you an overall better online and mobile experience.

 

Who is affected?

All Online Banking Users. After this upgrade, Home State will have one universal login on our website: Personal Banking, Business Banking, Commercial Banking. 

 

How can I prepare?

It is important that your contact information is up to date. In order to access your account online or through mobile banking for the first time on October 8, you’ll receive a one-time passcode, that will be sent via text message or phone call to your phone number on file in online banking. Learn how to get ready. Also, make sure you know your login credentials as you will need to use them to login to the new platform on October 8. 

 

What is a one-time pass-code (OTP)?

A one-time passcode is a unique, temporary code sent to a user to verify their identity for a single login, transaction, or session, adding a crucial layer of security. A one-time passcode authenticates you before logging in to your accounts online or through mobile banking. Your OTP will be delivered to you via your choice of text message or phone call.

 

How do I update my contact information?

View your contact details using our current online banking platform or by visiting a branch location for assistance.

Personal Banking customers should follow these steps.

Business Banking customers should follow these steps.

Please note that you cannot update contact information in our mobile banking apps.

 

Will there be interruptions to my online and mobile banking?

Yes. In order to bring the new digital banking system online Wednesday morning, October 8, 2025, the current system and all supporting systems will need to go offline starting October 6 at 6 p.m. CT through October 8 at 7:59 a.m. All systems are expected to be back up and operational on Wednesday morning October 8, 2025 by 8 a.m. CT. 

Note, ATMs will still be available 24/7 and Home State branches will be open during regular business hours.

 

Will I need to reestablish anything? 

Personal Banking
Card management will be available on October 8. You will need to re-enroll in Card Controls, Alerts, and biometric authentication on mobile devices.

Business Banking
This upgrade will require that you make changes to your QuickBooks or Quicken software.
The conversion instructions reference two Action Dates. Please use the dates provided below:

1st Action Date: Friday October 3, 2025
A data file backup and a final transaction download should be completed by this date. Please make sure to complete the final download before this date since transaction history might not be available after the upgrade. Intuit product users are encouraged to download a QFX/QBO file during this outage. The following services will not work during the outage:

  • Quicken Win/Mac Express Web Connect/Quicken Connect
  • QuickBooks Online (QBO) Aggregation
  • Credit Karma

2nd Action Date: Monday October 6, 2025
This is the action date for the remaining steps in the conversion instructions. You will complete the deactivate/reactivate of your online banking connection to ensure that you get your current Quicken or QuickBooks accounts set up with the new connection.

Conversion Instructions
Below are links to conversion instructions, depending on the type of software that you use:

Please carefully review your downloaded transactions after completing the migration instructions to ensure no transactions were duplicated or missed on the register.

IMPORTANT:
Express Web Connect will not be available until Monday, October 6, 2025. It is recommended that you use another connectivity type if you need transaction updates during this downtime. There is no delay for Web Connect or Direct Connect (if supported).

Card management will be available on October 8. You will need to re-enroll in Card Controls and Alerts.

 

I am a Corp Admin on Business Online Banking, will my other users' entitlements carry over?

Yes.  Please review all user account and service entitlements for accuracy after the transition.
 

I have Intuit/Quickbooks/Quicken, what do I need to do? Do I need to reestablish my connection?

  • Complete a data file backup and a final transaction download by October 3. Please make sure to complete the final download before this date since transaction history might not be available after the upgrade.
 

I have Autobooks, what do I need to do? 

Nothing. Existing Autobook customers will stay on their current platform which will be rebranded to Byline Bank Commercial Online and Mobile Banking.
 

Will I need to reestablish pending recurring internal and external transfer instructions?

No. Please review all recurring transfers after the transition though.
 

Will I need to reestablish account alerts?

Some account/transaction alerts may need to be reestablished. Please login on October 8 to make updates and changes to your alerts and alert preferences. 
 

Will my account history and statements be available immediately in the new platform? 

Yes. 8 months of account history and up to 7 years of statements will be available on the new platform.
 

Will there be any changes to the date I usually receive Statements?

If you are receiving statements electronically, they will be available the business day after your statement date. 
 

Will my direct deposits be affected?

No. Your direct deposit will not be affected.
 

Will my User ID or password change? 

User ID: No, your User ID will not change. But on the new platform, it will no longer be case sensitive. If your User ID was previously JOHNSMITH123, either johnsmith123 or JOHNSMITH123 will work on the new platform. 

Password: When you login to the new platform for the first time, you will enter your existing password and then immediately be prompted for a secure access code. A secure access code is a one-time verification code that authenticates you before logging in to your accounts online or through mobile banking. This process is often referred to as 2-factor authentication. Your secure access code will be delivered to you via your choice of text message or phone call. You will then be required to change your password.

 

Will I need to download a new mobile app?

Users will need to download the new version of the Home State Bank Mobile app, which will be available on October 8, 2025. 

Business Banking:
Yes, users will need to download the new Home State Bank Mobile app from the Android or Apple app stores beginning on October 8, 2025.

 

What do I do if I forgot my username or password? 

Username reminders are available by calling our customer service team at 815-459-2000, or in person at any Banking Center. Passwords can be resent using the Forgot Password feature from the login page
 

Should I register my device?

Yes, if you plan to use the device regularly, please make sure to go to Settings: Device Biometric Enrollment for registration.
 

What internet browser will be supported with the new digital platform? 

Current versions of major internet browsers are supported, including Edge, Chrome, and Firefox.