What should I do if I lose my card or it is stolen?
Call us immediately during regular banking hours at (815) 459-2000 and ask for Customer Service. After hours, call (800) 472-3272. By reporting a lost or stolen card to us immediately, you will limit your liability due to unauthorized use of your card. Once the status has been changed to "lost" you will need a new card since it cannot be changed back to active. Please refer to your endorsed Agreement for complete details.
- Helps safeguard your cards from fraud
- Lets you define areas where your card can be used
- Limit purchase by the type of merchant
- Set limits on the dollar amount
- Instantly change your settings, giving you complete control over your debit card
Identity Theft Hotline (866) 999-5630 or click here for more information.